I have a bone to pick! Time and time again I am running into locked phones. I don’t mean the front pass code on the phone or the icloud lock or even the restriction locks that parents but on phones. I mean the lock that carriers but on phones to prevent you from taking your phone to another carrier.
OK’ I get it, if the customer signed up for one of those “Pay $0.00 for this kick ass phone” then you should have to sign a contract to that carrier and completely pay for the phone, but the customer should have the option to either buy that phone out, or when they are done paying for the phone it should be theirs with NO unlock fee.
We need to ensure that the CRTC is acting in the public’s best interest. So what are they saying about it. Well, I looked it up;
“For concerns related to unlocking a mobile phone, you should try to resolve the issue with your service provider. Many questions or complaints are resolved at this stage.
If your issue remains unresolved, please contact the Commissioner for Complaints for Telecommunications Services (CCTS) for assistance. The CCTS is an independent organization dedicated to working with you and your telecommunications service provider to resolve complaints relating to your telecommunications services.”
So what can we do to stop being held hostage. Go to the CRTC website and and make a complaint.